The Grievance Redressal policy follows the following principles:
- Investors will be treated fairly at all times
- Complaints raised by Investors will be dealt with courtesy and in a timely manner
- Queries and Complaints will be treated efficiently and
- The Research Analyst and employees work in good faith and without prejudice, towards the interests of the Investors.
Details of Designation | Contact Person | Location | Contact No. | Email ID | Working Hours |
Head of Customer Care | Jitendra Shukla | INDORE | 9109083266 | 10:00AM- 6:00PM | |
Compliance Officer | Jitendra Shukla | INDORE | 9109083266 | 10:00AM- 6:00PM | |
Principal Officer | Aneela Killedar | INDORE | 9993800838 | 10:00AM- 6:00PM |
Dear Valued Client,
Thank you for reaching out to us. To ensure a seamless and transparent resolution process, we request you to follow the steps outlined below for escalating any query or complaint:
Initial Query or Complaint:
You can seek clarification or lodge a complaint in writing, orally, telephonically, or by filling out the complaint box available on our website.
- Phone: 9109083266
- Expected resolution time: Within 7 business
Escalation to the Head of Customer Care:
If you do not receive a response within 7 business days, you may escalate the issue to the Head of Customer Care.
- Phone: 9109083266
- Expected reply: Within 7 business
Further Escalation to the Compliance Officer/ CEO/ Principal Officer:
If unresolved after 14 business days, escalate the matter to the Compliance Officer/ CEO/ Principal Officer.
- Phone: 9109083266 / 9993800838
- Expected reply: Within 7 business
